Question 1

What does Quillrelay organise?

Accepted Answer

Quillrelay organises supplied support goals, policies, contacts, FAQs and reference files.

Question 2

How are AI-assisted answer drafts handled?

Accepted Answer

Quillrelay prepares AI-assisted answer drafts. Drafts remain private for operator review and are not sent automatically.

Question 3

What happens when a question needs context or judgement?

Accepted Answer

Questions needing context or judgement can be handled by people.

Question 4

Which plans and billing options are available?

Accepted Answer

Basic, Advanced and Pro plans offer monthly or annual billing through hosted checkout.

Question 5

When can I set up or access the workspace?

Accepted Answer

Setup or workspace access depends on a recurring subscription being verified.